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Nyadzayo, Munyaradzi W.; Khajehzadeh, Saman . (2016). The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image. Journal of Retailing and Consumer Services, 30(), 262–270. doi:10.1016/j.jretconser.2016.02.002 
An interview with Sci-Hub Founder Alexandra Elbakyan,Who exactly should pay for academic research